Privacy Policy
Last updated: August 2026
Veliro Medical Supplies respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase products, request a quotation or contact us.
Who We Are
Veliro Medical Supplies supplies healthcare products to NHS organisations, healthcare professionals, care organisations and individual customers across the UK.
Website: www.veliromedical.co.uk
Email: info@veliromedical.co.uk
For the purposes of UK data protection law, Veliro Medical Supplies is responsible for the personal information we collect and use through this website.
Information We May Collect
Depending on how you use our website, we may collect information including:
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Your name
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Billing and delivery address
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Email address
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Telephone number
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Order and purchase information
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Payment and transaction information
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Details contained in quotation or product enquiries
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Business or NHS organisation details
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Correspondence between you and Veliro Medical Supplies
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Website usage and technical information, such as IP address, browser type and device information
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Cookie and similar technology information
We do not normally need medical information in order to process an order. If you voluntarily provide health-related information when contacting us, we will only use it where necessary to respond to your enquiry and where permitted by law.
How We Use Your Information
We may use your personal information to:
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Process and fulfil orders
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Arrange delivery
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Process payments and refunds
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Respond to enquiries
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Provide quotations and product information
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Manage NHS, healthcare and business orders
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Communicate with you about an order
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Provide customer service
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Maintain appropriate financial and business records
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Prevent fraud and protect our website
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Improve our website, products and services
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Comply with legal and regulatory requirements
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Send marketing communications where permitted by law
Our Lawful Basis for Using Personal Information
Under UK data protection law, we must have a lawful reason for using your personal information.
Depending on the circumstances, we may rely on:
Contract — where processing your information is necessary to fulfil an order, provide a quotation or take steps requested by you before entering into a contract.
Legal obligation — where we need to keep or use information to meet legal, tax, accounting or regulatory requirements.
Legitimate interests — where it is reasonably necessary for operating and protecting our business, providing customer service, preventing fraud or improving our services, provided your rights do not override those interests.
Consent — where we specifically ask for your permission, for example for certain marketing or non-essential cookies.
Payments
Payments made through our website may be processed by third-party payment providers.
Veliro Medical Supplies does not normally receive or store your complete payment-card details. Payment information is processed securely by the relevant payment provider.
Those providers may process your information in accordance with their own privacy policies.
Who We Share Information With
We may share personal information where necessary with organisations that help us operate our business, including:
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Website and ecommerce providers
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Payment processors
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Delivery and courier companies
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IT and website service providers
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Accounting and professional advisers
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Product suppliers or fulfilment partners where necessary to complete an order
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Government, regulatory or law-enforcement authorities where required by law
We only share information where there is a legitimate reason to do so.
We do not sell your personal information.
Wix
Our website is built and hosted using Wix.
Wix may process certain information relating to website visitors and customers in order to provide hosting, ecommerce, security and website services.
Some website and technology providers may process information outside the United Kingdom. Where personal information is transferred internationally, appropriate safeguards will be used where required by UK data protection law.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
The length of time may depend on:
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Whether you have purchased from us
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Whether we have an ongoing business relationship with you
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Legal, tax and accounting requirements
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Warranty, dispute or customer-service requirements
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The nature of your enquiry
When information is no longer required, we will delete it or securely dispose of it where appropriate.
Marketing
We may occasionally send information about products, services or offers where you have agreed to receive marketing or where we are otherwise permitted to do so by law.
You can ask us to stop sending marketing communications at any time by contacting:
You can also use any unsubscribe option included in a marketing email.
Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to operate. Other cookies may be used for analytics, functionality or marketing purposes.
Where consent is required for non-essential cookies, we will ask for permission before using them.
Further information is available in our Cookie Policy.
Your Data Protection Rights
Depending on the circumstances, you may have the right to:
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Ask for access to the personal information we hold about you
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Ask us to correct inaccurate or incomplete information
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Ask us to delete your personal information
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Ask us to restrict how your information is used
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Object to certain uses of your information
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Request transfer of certain information to another organisation
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Withdraw consent where we rely on consent
These rights do not apply in every circumstance, and there may be legal reasons why we need to retain certain information.
To exercise your rights, please contact:
Redirected Emails and Enquiries
In some circumstances, enquiries sent to legacy or redirected business email addresses may be forwarded to Veliro Medical Supplies.
These emails may contain personal information such as your name, email address, organisation and details of your enquiry.
Veliro Medical Supplies will only use this information where there is a lawful basis to do so, for example to respond to your enquiry, provide product information or quotations, or for legitimate business and administrative purposes.
Receiving an enquiry through a redirected email address does not mean that you will automatically be added to marketing lists.
We do not sell personal information to third parties.
If you do not want Veliro Medical Supplies to retain or use information received in this way, you can contact us at:
You may also exercise your data protection rights as described above.
Children
Our products may be purchased for children, but our website and online checkout are intended for use by adults.
We do not knowingly seek to collect personal information directly from children through our online shop.
Keeping Your Information Secure
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
We also use reputable website, payment and service providers to help us operate our website securely.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.
The most recent version will always be published on this page
Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Veliro Medical Supplies
Email: info@veliromedical.co.uk
Website: www.veliromedical.co.uk
Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.