Delivery & Returns
We want ordering from Veliro Medical Supplies to be straightforward and reliable.
UK Delivery
We deliver throughout the United Kingdom.
Available delivery options and charges will be shown at checkout before payment is completed.
Delivery times are estimates and may vary depending on product availability, destination and courier services.
If an item is temporarily unavailable or subject to an extended lead time, we will contact you as soon as possible.
NHS & Healthcare Orders
Delivery arrangements for NHS organisations, healthcare providers and other business customers may vary depending on order quantity, product availability and agreed purchasing terms.
If you require a quotation, bulk order or specific delivery arrangement, please contact:
Consumer Returns
If you purchase products from us online as a consumer, you will normally have the right to cancel your order within 14 days of receiving the goods.
After telling us that you wish to cancel, you should return the goods within a further 14 days.
Before returning an item, please contact:
Please include your:
Order number
Name
Product being returned
Reason for return
Unless the item is faulty, damaged or supplied incorrectly, you will normally be responsible for the cost of returning the item.
Products should be returned unused, complete and, where possible, in their original packaging.
Hygiene Products
For health and hygiene reasons, certain sealed products may not be eligible for return once their protective seal or packaging has been opened.
This may apply to certain earplugs or other personal-use products where the hygiene exemption applies.
This does not affect your legal rights if goods are faulty, damaged or incorrectly supplied.
Faulty, Damaged or Incorrect Products
If an item arrives faulty, damaged or is not the product you ordered, please contact us as soon as possible at:
Please include your order number and, where possible, photographs showing the problem.
We will arrange an appropriate replacement, refund or other remedy in accordance with your statutory rights.
Refunds
Approved refunds will normally be made using the original payment method.
Any refund due following cancellation will be processed in accordance with applicable UK consumer law.
Business and NHS Purchases
The consumer cancellation provisions described above do not necessarily apply to purchases made by businesses, NHS organisations or other professional customers.
Returns for business purchases are subject to the terms agreed at the time of purchase and any applicable purchase-order or supply terms.